Huawei users in Malaysia are unsure what’s next for them after Google suspended business with the Chinese technology company.
The Google move has fuelled fears that consumers will be unable to use a host of mobile applications, including Gmail and Google Maps.
Huawei Malaysia has yet to issue an official statement. However, its contact centre has been given a template to address the numerous queries on the suspension.
A customer service representative said: “Thank you so much for your concern over this situation. We will continue delivering the best products, services and experiences to our customers and kindly pay attention to our official announcement (which will be published on its Facebook).”
Asked if she had been receiving numerous phone calls regarding the matter, the customer service representative replied:
“That’s correct, sir.”
Several users have also raised questions in the comments section of Huawei Malaysia’s Facebook page.
Last Wednesday, the US added Huawei to its “entity list” – a move that bans companies from acquiring technology from US firms without government approval. The Trump administration had previously alleged that Huawei poses a national security threat due to its close ties with the Chinese government.
Reuters first reported about Google’s pullout, quoting a spokesperson as saying “the Google Play and the security protections from Google Play Protect will continue to function on existing Huawei devices.”
However, it remains unclear how users will be impacted with the decision, including whether future updates will cause them to lose Play certification.