KUALA LUMPUR: Every Merdeka, Malaysians celebrate the freedom and independence that shaped the nation. But independence can also carry a deeply personal meaning – the freedom to choose one’s path, earn a living and build a future with confidence.
For Syuhainie Shaharuddin, that freedom takes many forms. She is a Grab driver-partner and runs a small burger business.
As a deaf and non-verbal woman, her journey has come with challenges. But rather than allowing them to define her, Syuhainie has found ways around the barriers and built an independent life.
“I really enjoy driving. A friend encouraged me to become a Grab driver. Once I gave it a try, I enjoyed it so much that I decided to continue,” said Syuhainie, who wrote down her answers during an interview with Twentytwo13.
“One of the biggest challenges was learning to navigate the roads while finding effective ways to communicate with customers.”
Technology has helped make those interactions more accessible, particularly through the chat function on the Grab app.
Syuhainie communicates with customers by typing messages – to clarify a location, share instructions or ask a question. Customers can respond in the same way, allowing both sides to communicate clearly without relying on spoken conversation.
“It not only makes my work easier, but also gives people like me the opportunity to work with greater confidence and independence,” said Syuhainie, who also sells burgers.
“The technology is a tool that helps remove barriers and gives me greater control over how I work. It has made everyday tasks more straightforward.”
That independence extends beyond driving.
Syuhainie usually drives from morning until around midday. After a short break at home, she begins the second part of her working day – selling burgers until late evening.
Balancing two jobs requires careful time management, but it also reflects the choices she has made. Asked what she is most proud of, it is not her earnings that come to mind.
Instead, Syuhainie speaks of the small moments of appreciation she receives from customers.
“What I’m most proud of isn’t how much I earn from Grab, but knowing that even when I’m tired from working, there are still customers who appreciate my efforts.
“Sometimes, just a smile or a simple thank you from them makes me feel truly appreciated. That’s what gives me a sense of fulfilment and makes me proud to keep going.”
Her outlook reflects what she believes women are capable of, particularly those who face barriers others may not.
Her message is simple: do not let limitations become a reason to stop pursuing your dreams.
“I may not be able to hear or speak like other people, but I still have dreams, determination and the ability to build an independent life,” she said.
“Believe in yourself, be brave enough to try and don’t be afraid to step outside your comfort zone. We may face different challenges, but we also have the strength to overcome them.
“Keep moving forward and prove that women are capable of far more than people often expect.”
For Syuhainie, that is what Merdeka means on a personal level.
“To me, independence as a woman means having the freedom to build my own career.”
